You can book your itinerary by sending a booking request from our website. We will respond to you within 24 hours to continue the booking process.
General Payment Conditions
Deposit – A NZ$150.00 – NZ$300.00 deposit is required within 14 days of confirmation of your tour arrangements to enable us to hold the reservation. Luxury Lodges and Apartments have strict deposit, payment and cancellation conditions, which vary from property to property.
Final Payment – will be required 45 days before arrival date in New Zealand. Bookings made within 45 days will require full payment at time of confirmation. If full payment should not be received by the required date, services will be cancelled with forfeiture of full deposit. Certain products may have different payment requirements and these will either be stated in the brochure or advised at time of booking.
Taxes
New Zealand Goods and Services (GST) tax (15% at the current time) will be included in all tour prices. No other taxes are included in tour prices. We reserve the right to increase prices should there be a change to the GST tax rate or if there are further Government introduced taxes.
Cancellation
Cancellation fees will be levied relevant to the amount of notice prior to departure as follows:
More than 45 days – Loss of deposit
44-7 Days – 50% of the total price.
Within 7 days – 100% of the total price
We recommend travel insurance to cover such eventualities.
Amendments
Once a booking has been confirmed, one amendment will be allowed without incurring any additional costs. Second and subsequent amendments will incur a fee of NZ$50.00 per amendment. Amendments made after documentation has been issued will incur a fee of NZ$100.00 to cover courier costs, communication costs and re-documentation costs.
Luxury Accommodation (Lodges, Boutique Hotels, B&B’s and Apartments)
These types of accommodation have strict deposit, payment and cancellation terms which vary from one property to another. Upon confirmation of services, we will advise you of any deposits required to secure your booking. At the same time we will advise you of the cancellation policy for that property. Generally cancellations within 30 days of arrival incur cancellation fees.
Refunds
No refunds will be available on any unused services unless extenuating circumstances apply. In such instances, final decisions will be made at the discretion of the suppliers whose services are involved. Weather interruptions to itineraries/tour packages are beyond our control. We will do all possible to rearrange services in such event, but cannot be held financially responsible for interruption under such circumstances. We strongly recommend travel insurance cover for such eventualities.
Children
Seat in coach tours: Generally children under 12 years, who share a room and existing bedding with two adults, may travel at 50% of the normal adult cost. A child under 12 years who shares a room with two adults and requires an additional bed may travel at 67% of the normal adult cost. We reserve the right to confirm exact child costs at time of reservation.
Self drive tours: Will be quoted on request.
Accommodation
All accommodation included in our itineraries is based on sharing a twin room with private facilities unless otherwise indicated. Single rooms are available but the higher single price must be paid. In addition, all accommodation in our itineraries are based on “Run of House” rooms, unless specifically mentioned otherwise. Hotel management makes all room assignments and we have no control over which room may be allocated. If the featured hotel is unavailable, we reserve the right to substitute hotel accommodations of a similar grade.
Hotel Confirmations
We reserve the right to provide alternative accommodation to the hotels listed within this brochure due to any unforeseen circumstances. We will endeavour to provide accommodation of a similar standard as requested, however as the choice of accommodation in remote areas is limited, we will use only the best that is available.
Sightseeing Tours
Any sightseeing tours outlined (eg ‘city sightseeing tours’) or routes described between destinations on a self drive basis are suggestions only. Any attraction or entry fee outlined in the itinerary will however be included.
Meals
B – Breakfast
L – Lunch
D – Dinner
Meals included in the tour price are mentioned in each itinerary
Rental vehicle hire
Self drive rental vehicle touring is calculated on a per day / 24 hour hire period starting from the time you collect your vehicle. An extra days hire will apply for any late drop-offs on the final day. Hire includes unlimited kilometres and daily basic insurance and is subject to the rental vehicle companies terms and conditions.
Flights
Unless specifically mentioned, international or domestic airfares are not included in any tour costs.
Luggage
Luggage on all motorcoach tours is limited to two pieces or 20 kilos (44lbs) per person, which is in line with the international airline allowances.
Not Included in Tour Cost
The cost of gratuities, insurance, optional sightseeing, excess baggage charges, laundry, drinks, airport taxes, meals except where indicated and items of a personal nature are not included in the tour cost.
Travel Documents
It is the responsibility of all travellers to ensure they have in their possession valid passports (with an expiry date beyond six months of their intended stay in New Zealand) and appropriate visas where applicable. All travel documents issued by us, including vouchers, itineraries and other reference material, will be delivered to you upon your arrival into New Zealand.
Insurance
We strongly recommend that all travellers take out appropriate travel insurance cover for all eventualities.
Disclaimer
The client accepts that once a booking has been made with NZ-Tourism.com and the required deposit paid, the client understands and accepts all terms and conditions as outlined.